These Terms govern your access to and use of the SMIS Portal, a school management information system available at https://smis-portal.com/ (the "Service"), operated by R & T SOLUTIONS ("we", "us", "our"). By accessing or using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. Who may use the Service
The Service is provided to schools and educational institutions ("Institutions") and to their authorised users, such as administrators, teachers, staff, students, parents and guardians ("Users"). The person who signs up on behalf of an Institution confirms they have authority to bind it. Users under 18 may use the Service only under the supervision or authorisation of their Institution and parent or guardian.
2. Accounts and security
- You must provide accurate information and keep it up to date.
- You are responsible for all activity under your account and for keeping your credentials confidential.
- Notify us immediately at info@smis-portal.com if you suspect unauthorised access.
- Institutions are responsible for creating, managing and removing the accounts of their own Users and for the roles and permissions they assign.
3. Acceptable use
You agree not to:
- break any law or infringe the rights of others;
- access data belonging to another Institution or User without permission;
- upload malware, or attempt to probe, scan, disrupt or overload the Service;
- reverse engineer, copy, resell or sublicense the Service except as we expressly allow;
- upload unlawful, abusive, discriminatory or misleading content, or use the Service to harass anyone;
- use bots or scrapers, or share login credentials between people.
4. Institution data and content
Institutions and Users retain ownership of the data and content they submit ("Customer Data"), including student records, grades, attendance and fee information. You grant us a limited licence to host, process, back up and display Customer Data solely to provide, secure and support the Service. The Institution is responsible for having a lawful basis, and any required consents (including from parents or guardians), to collect and upload student and personal data.
5. Subscriptions, fees and payment
- Access to the Service may require a paid subscription or licence at the rates agreed or published at the time of purchase.
- Fees are billed in advance for the chosen period (term, semester, or year) and are due by the date stated on the invoice.
- Unless stated otherwise, fees exclude taxes, which are your responsibility.
- We may change prices on at least 30 days' written notice, effective from your next billing period.
- If payment is overdue, we may suspend access after reasonable notice. Data remains retrievable as set out in section 10.
- Refunds are governed by our Refund Policy.
6. Intellectual property
The Service, including its software, design, logos and documentation, is owned by us or our licensors and protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your Institution's internal educational and administrative purposes. Feedback you give us may be used without obligation to you.
7. Privacy
Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.
8. Availability and changes
We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance, and we may update, add or remove features. We will give reasonable notice of material changes that adversely affect you where practicable.
9. Third-party services
The Service may integrate with third-party services such as payment, SMS, email or cloud providers. Their use is subject to their own terms, and we are not responsible for their acts or omissions.
10. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or if required by law or to protect the Service and its Users. After termination, an Institution may request an export of its Customer Data within 30 days, after which we may delete it in line with the Privacy Policy. Sections that by nature should survive termination (ownership, liability, disputes) will do so.
11. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. Institutions remain responsible for the accuracy of academic, financial and administrative records and for keeping their own copies where required by law.
12. Limitation of liability
To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, data or goodwill. Our total liability for any claim relating to the Service is limited to the fees you paid to us in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.
13. Indemnity
You agree to indemnify us against claims and costs arising from your breach of these Terms or your unlawful use of the Service or Customer Data.
14. Changes to these Terms
We may update these Terms from time to time. We will post the updated version here and change the "Last updated" date; for material changes we will notify account holders. Continued use after the change means you accept it.
15. Governing law and disputes
These Terms are governed by the laws of Uganda. The parties will first try to resolve disputes through good-faith discussion. Failing that, the courts of Uganda have jurisdiction.
16. Contact
R & T SOLUTIONS
Buzzi, Entebbe Road, Uganda, East Africa
Email: info@smis-portal.com ยท Phone: +256 752 535 086